Overview

I got some decent pants and bras from them, but it took alot of money wasting because the sizing shown on the website is inaccurate, and most of the clothes are apparently made for fat asses and tiny vulvas. I ordered 5x swim shorts and they were not shorts at all, and the crotch part was SO FREAKING TINY. Extremely inaccurate marketing. The clothes look wonderful on the smaller models, but they dont hold up in bigger sizes well. Ive wasted so much money on their site because its my only option. Nothing else is available to me. Ive ordered from them multiple times so i just chose today.

I bought 3 bralettes 2 months ago. The elastic is shot in two of them already and at $38/ea it’s a ridiculous waste of money. I hand wash and air dry them so they should’ve lasted a whole lot longer than 2 months!

Used to love the place. Truthfully i enjoy the styles. But i am writing this from the bathroom as i try to figure out how to hid a split open seam in my pants that have only been worn a few times. This is a theme lately as in the past year at least 6 of my items from them have suffered quality issues, usually in the seamwork. Ive got 3 shirts and 2 pants that ive patched due to bad sowing and this makes six. Im never shopping there again. The cuteness is not worth the "cheapness" of these overpriced clothes. I swear it didnt used to be like this.

In-store pickup isn't an option in Canada, so when I saw that to ship the blazer I needed was going to be $50 I decided to add a couple items. They shipped everything except the blazer, first they said it would ship separately, then they said it was cancelled. 3 days later the item I wanted is still offered in the size I ordered on the website so I reached out to have this rectified, and was served with some bs about the website being behind and don't worry I wasn't charged for the item. I asked if my entire order could be returned as I didn't need any of it without the blazer and was told the other items were clearance so non refundable. Whole thing feels like a sham to make me reorder the now more expensive blazer and repay for international shipping. Stay away from this shady company. If you go in-store, no problem, but DO NOT ORDER ONLINE. I will no longer be using this company at all based off the failed customer service when they could have made this right.

The price of shipping to Canada is beyond ridiculous. Not only is shipping $40, it's also all in U.S. dollars. There's alot of stores in Canada so this makes no sense

Absolutely terrible! Finally got to a store where I was excited to finally be able to try the ultimate bra with front closure. Second time I wore it the clip broke! Contacted the company and was told call the store we can’t do anything for you. Called the store and they said they can’t do anything call the company. Contacted the company again by email and said sorry it’s out of our hands you didn’t buy online… what the hell. I live 4 hours from the nearest store. I put a review on the bra on their site and got an email that my review was ‘moderated’ and they wouldn’t post it. Are you kidding me, no wonder the website reviews are all good they don’t post the negative ones! Shame on Torrid, will never buy a singe thing from them again

Items weren't on final sale and now are and can't return. They weren't final sale on my receipt. The items quality is terrible, got a def Leppard shirt with 3 P:s. Everything is overpriced for sale prices, definitely makes me think about kohls law suit. Think torrid needs one.

screw torrid. I bought some bras from them back in November they didn't fit but they wouldn't let me return them I've been trying to sell them every since nothing. I ended up buying new ones in the right size. I've had them 5 months is all; one of them broke already. Torrid does not have a warranty so my 5 month old bra that I take care of by hand washing and hang drying I can't return or exchange because it's been more than 60 days their product was defective and the Bra wire snapped in half 5 months after owning it. I talked to 2 different people about this the 1st one was thankfully really nice about it about explaining it. The 2nd person not so much they rudely just told me that there's nothing I can do about it because I decided to wait until after 60 days to want a return and the best thing they can do for me is give me some cash. I didn't want cash I didn't want a return I want an exchange i spent an ungodly amount of money on bras because bras are expensive for my size but the best I can do is give me $15 and call it even. At least Victoria's secret allows you to an exchange of product if it's been defective less than a year after owning it I'm never shopping there again

The clothing is aging but not in a good way, it's a bunch of ugly blouses, and tweety bird oversized shirts, mixed with cold shoulder potato sacks... all priced well above where they should be while the quality has been reduced 10 fold. Add in a barrage of constant "sales" driving all their actual sales, at the price these items should have been priced at to begin with. This is coming from a VIP Torrid member for the last several years, but it just keeps getting worse and I think that membership is going away this year. It's all old, ill-fitting, out of style, and overpriced... Welcome to Lane Bryant 2005.

STOP SENDING SHOES WITH NO BOX TORRID! STOP REMOVING MY REVIEWS FROM YOUR WEBSITE ABOUT NOT SENDING BOXES! I have been a Customer for over 15 years and I spend thousands a year on your Clothing and Shoes. Why would you remove my comment about dissatisfaction of not sending boxes? You should have addressed me directly because you know who the comment came from. I will put this comment on every place I can in the internet I know you have no control to delete it! Reduce your prices of shoes if you are not going to send a box.

ordered gift cards, they never came, called customer service, and Some girl, offered to send replacement cards. Unfortunately when they came, they had no value. Two days later, still no cards and no refund. Terrible customer service. If you have hours to spend on the phone to try and resolve your issues, Torrid is for you! Its hard to get someone to actually slove issues. I will never purchase anything from them AGAIN!!!

I placed an order for some boots that NEVER arrived. I’m just receiving a partial refund 8 months after! STUPIDLY I put in another order because I have their credit card and what happens?….. 3 weeks later I still haven’t received my order! Come on Torrid!! This is ridiculous!

Absolutely the worst customer service experience I have ever had. After waiting to talk to someone for over 15 minutes, I finally was able to talk to someone. I placed an order as a gift with joggers and a matching jacket. Joggers were cancelled by Torrid for lack of availability and they refused to cancel the jacket indicating that they could not make changes to the system after an order was placed. Now I am stuck with half a birthday gift. Absolutely crazy! I will never shop Torrid again.

I placed an order worth over $100 back on 6/12/22. My order still says "processing" with no updates. It has been over two weeks since I paid, and I still have no ETA, and I have no merchandise. Torrid's customer service has been useless. I have sent contact us requests asking for answers, but Torrid responded saying they couldn't find my order. PayPal can't refund me because Torrid has my funds tied up. I couldn't be more unhappy. I will never order anything from Torrid.com again after this experience.

Horrible. Shipping is insane. I’m still waiting on an order I placed over a month ago. This was it for me. I won’t be doing business with them again. Customer service is a joke. I like Hot Topic. Similar products and much better to have orders delivered. Oh and buyer beware torrid charged my credit card twice…. Something new to dispute. I’m contacting consumer affairs. This is robbery